Privacy Policy

CutCoach respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

When you create an account, we may collect:

• Name
• Email address
• Phone number (optional)
• Authentication information
• Profile photo (optional)

You can also answer optional profile questions. You can skip all of them. The choices are an age range, a gender selection that includes Prefer not to say, and a city, state or region, and country that you type. If you select Under 18, the app does not save a city, state, or country. We do not infer age, gender, or location from your name, photo, voice, or hairstyle.

When you use the App, we may collect:

• Haircut preferences
• Client Passport information, including notes and cautions you enter
• Haircut history
• Photos and videos you upload. A photo you add as inspiration is stored separately from a haircut recorded in a session.
• Messages, photos, and videos you submit when you request coaching, analysis, or a try-on preview
• Product analytics recorded by CutCoach: the event name, time, app version, and the account identifier when you are signed in. The Anonymous Analytics switch in Settings is on unless you turn it off, and turning it off stops new events. These events do not include a device identifier, and they are not sent to a separate analytics company.
• Subscription and purchase information provided by Apple through RevenueCat

Location

The city, state or region, and country on a profile are self-reported. They are the text you type.

The App does not collect an approximate location from your phone.

Apple can provide aggregate App Store download counts by territory. Those counts are not a field on your account, and they do not identify a person. That import is not connected, so CutCoach is not currently storing those download counts.

Passport and Instruction

A barber can open your Client Passport after you show that barber your Passport QR code. The scan saves access for that barber.

A student share code shows a display name and account identifier so an instructor can assign work. The code expires after 15 minutes. It does not open the rest of the account.

An instructor can review an assignment that instructor created, including the attempt, the evaluation, and instructor comments. The account owner can also review an assignment. That review does not open the student’s Passport or photos.

How We Use Information

We use your information to:

• Provide and improve the App.
• Keep the haircut history and preferences you save.
• Generate the AI analysis, try-on preview, or summary you request.
• Maintain Client Passports.
• Process subscriptions and AI credit usage.
• Let the account owner see aggregate product metrics and look up an account by email. Ordinary accounts cannot.
• Respond to customer support requests.

AI Processing

When you request analysis, a try-on preview, or a written summary, Amazon Bedrock processes the inputs needed for that request.

When Clipper Carl speaks, the coaching text may be sent to ElevenLabs. If that request does not succeed, the phone uses its own system voice.

Sharing Information

We do not sell your personal information.

We share information with the services that operate the App:

• Apple, for subscriptions, and RevenueCat, which records those purchases
• Amazon Web Services, which hosts the App and stores account, Passport, media, and analytics records
• Amazon Bedrock, for an analysis, try-on, or summary you request
• ElevenLabs, when a spoken-coaching request is sent
• Google, only if you choose Google sign-in

These providers process data only as necessary to perform services on our behalf. Client Passport information is visible to a barber you connect by QR scan, and to anyone you turn on through the App’s sharing controls.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of electronic transmission or storage is completely secure.

Retention and Deletion

CutCoach does not apply an automatic deletion period to ordinary account records, Passport data, photos, videos, analytics events, or logs. Copies held by Apple, Amazon Web Services, RevenueCat, Amazon Bedrock, or ElevenLabs follow those companies’ own retention. CutCoach does not set those periods.

Profile and Settings include Delete Account. That action marks the account deleted, removes the optional demographic answers, attempts to remove the sign-in identity, and signs you out. It does not erase Passport records, stored photos, session records, or analytics events already saved. Email support@cutcoach.app to ask for deletion of those records. Deleting the App does not delete the account and does not cancel an Apple subscription.

A shared partner-demo record can be deleted starting 23 hours after it is created. When someone uses a signed-in account, the service attempts that cleanup and waits at least 15 minutes between attempts. The attempt deletes demo sessions, demo Passports, and their stored files. It does not delete ordinary accounts. A cleanup that stops after 8,000 records, or a delete that fails, can leave a demo record until a later attempt. This is not a promise that every demo record is gone at exactly 24 hours.

Your Choices

You may:

• Update your profile information, including skipping or changing the optional demographic answers.
• Remove a photo you added to your Client Passport when the App shows a remove control.
• Turn off Anonymous Analytics in Settings. That stops new product analytics events.
• Cancel subscriptions through your Apple ID settings.
• Use Delete Account in Profile or Settings. Email support@cutcoach.app about records that action does not erase.

Children’s Privacy

CutCoach is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. The App does not currently check that a person is 13 or older when an account is created.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App after updates indicates acceptance of the revised policy.

Contact

Questions about this Privacy Policy may be directed to:

CutCoach

Email: support@cutcoach.app